Returns and Cancellation

Withdrawal information and return conditions

RUMI Saffron UG (haftungsbeschränkt)
Pinneberger Landstraße 1
25355 Barmstedt, Germany
Email: germany@rumisaffron.com
Brand: Saffrona

1. Consumers’ right of withdrawal

You have the right to withdraw from this contract within 14 days without giving a reason. The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, took possession of the goods.

2. Exclusion of withdrawal for food products

Under Section 312g(2)(3) of the German Civil Code (BGB), there is no right of withdrawal for:

• Food products whose seal has been removed after delivery
• Products unsuitable for return for hygiene or health-protection reasons
• Damaged or opened packaging

Opened saffron products cannot be returned or exchanged. Unopened, unused products with their original seal may be returned within the period.

3. Conditions for a return

A return is possible only if:

• The goods are unopened, unused and have their original seal
• The return takes place within 14 days
• The customer bears return shipping costs
• The goods are securely packaged for return

Transport damage must be reported by email with photographs within 48 hours.

4. Consequences of withdrawal

For a valid withdrawal, we refund the value of the goods, excluding original shipping costs and return shipping costs. The refund is made within 14 days after receipt of the goods, using the same payment method.

5. Return address

RUMI Saffron UG – Returns Department
Pinneberger Landstraße 1
25355 Barmstedt
Germany
Email: germany@rumisaffron.com

6. Withdrawal form

If you wish to withdraw from the contract, please use the following form:

7. Exchange conditions

An exchange is accepted if:

• The goods are unused and sealed
• The exchange takes place within 14 days
• The customer bears shipping costs

Opened food products cannot be exchanged.

Date of establishment stated in the original policy: 12 August 2025.